Exchange Policy |
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Allowed for Exchange | Not Allowed for Exchange |
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- Exchange items must be in original condition & in original packaging
| - Strictly NO exchange for stock clearance items
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- Exchange item can only be done via the same store
| - Strictly NO exchange for items that's not in it's original packaging
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- Exchange item only allowed for defective products only
(eg: products malfunction, or packaging issue) and within 3 days from the date of purchase with original receipt presented.
| - Strictly NO exchange for item that's misused by customer
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- The price of exchanged item must be equal to the price of returned item.
| - Strictly NO exchange for Food & Beverage, play dough & clay, soft toys, bath toys, dolls, baby & toddler toys, accessories, apparel, socks, inner wear, swimwear, cosmetic and other products related due to hygiene purposes
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| | - Strictly NO exchange for items that have been altered, repaired or modified
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| | - Exchange due to change of mind is NOT ALLOWED.
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*Eco-Shop Marketing Berhad reserve the right to refuse any exchange request.